Below is a summary of the terms governing purchases and services provided by Estaz. By placing an order with Estaz, you agree to the following terms.
All Estaz garments are made to order.
Each dress is individually crafted using carefully selected fabrics and artisanal techniques, including our signature raffia and jute detailing.
Because every piece is handcrafted:
All orders require a production period of 10–15 business days before shipping.
This production time allows our atelier to carefully craft your garment to the highest standards.
During peak periods, new collection launches, or high demand, production timelines may extend slightly. Customers will be notified if delays occur.
Shipping rates are calculated at checkout and vary depending on the delivery location.
Once your order has been completed and dispatched, you will receive a shipping confirmation..
Delivery timelines depend on the courier service and destination.
Please note that once an order has been shipped, Estaz is not responsible for courier delays.
International shipments may be subject to customs duties, taxes, or import fees depending on the regulations of the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Because all Estaz pieces are made to order, production begins shortly after an order is confirmed.
For this reason:
If you need assistance with your order, please contact us as soon as possible.
Due to the made-to-order nature of our garments, we do not offer refunds or exchanges unless an item arrives damaged or defective.
If you receive a damaged item, please contact us within 48 hours of delivery with photos and your order number so we can resolve the issue.
Our garments are created using natural and handcrafted materials.
As a result:
These details are intentional and reflect the authentic craftsmanship of Estaz designs.
Customers are responsible for providing accurate measurements, shipping information, and contact details when placing an order.
Estaz is not responsible for delays or delivery issues caused by incorrect information provided during checkout.
All designs, images, and creative content on the Estaz website are the intellectual property of Estaz Clothing.
They may not be copied, reproduced, or used for commercial purposes without written permission.
Because Estaz garments are made to order, customers are responsible for providing accurate body measurements when placing an order.
While every effort is made to ensure a precise fit, minor adjustments may still be required after delivery depending on individual body proportions and styling preferences.
Estaz cannot be held responsible for fit issues resulting from incorrect measurements provided by the customer.
We strive to represent all garments on our website as accurately as possible.
However, due to differences in lighting, photography, fabric texture, and screen displays, the colour and appearance of garments may vary slightly from what you see on your device.
Additionally, because Estaz pieces are crafted using natural fabrics and handcrafted techniques, slight variations in fabric texture, raffia detailing, or finishing may occur. These variations are part of the uniqueness of each garment.
During collection launches, promotional periods, or high order volumes, production timelines may extend slightly beyond the standard 10–15 business day production window.
If this occurs, our team will notify customers as soon as possible with updated timelines.
We appreciate your patience as each Estaz garment is carefully crafted to maintain the quality and artistry of our couture process.
Estaz garments are individually crafted pieces of wearable art. Minor variations in draping, embellishment placement, and handcrafted elements are natural and ensure that no two Estaz pieces are exactly alik
For questions regarding orders or our services, please contact us at:
Email: Estazbrand@gmail.com
Website: https://estazbrand.com
